Principles of Performance Excellence
Through this strategic platform, the AHA advocates the adoption of six fundamental HPOE Principles of Performance Excellence.
Perfect the patient experience. Care must be respectful of, and responsive to, individual preferences, needs and values.
Create a high-reliability culture. Hospital cultures must embrace the transformation of hospitals into places where each patient receives the best quality care, every single time.
Manage organizational variability. Some variables, such as scheduling of elective surgery, can be smoothed out to achieve more even patient flow.
Remove waste. Reducing inefficiencies, such as unnecessary process steps, can have a direct, positive impact on patient outcomes and the hospital’s bottom line.
Eliminate defects. Finding and resolving problem points will result in greater efficiency and better health outcomes.
Reduce process variation. Using quality tools and frameworks can increase consistency and reduce errors in both the clinical delivery of care and the policies and procedures that support care.
