AHA/HRET Guides
Health Care Leader Action Guide to Effectively Using HCAHPS
This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
Additional Resources
Equity of Care Webinar SeriesPart 2: Aligning Diversity and Inclusion, Community Engagement, Busi......
VIEW THIS RESOURCEEquity of Care Webinar SeriesPart 1: Aligning Diversity and Inclusion, Community Engagement, Busi......
VIEW THIS RESOURCETransportation and the Role of Hospitals This AHA webinar on “Transportation and the Role of Hos......
VIEW THIS RESOURCE