Case Studies

Door to Doc

The Problem--Emergency departments were at capacity or beyond it, extending wait times. This resulted in a dissatisfied patient population and a patient safety issue, as many patients left before receiving treatment. One literature review study showed that 46 percent of ED patients who left without seeing a physician were judged to need immediate medical attention, and 11 percent who left were hospitalized within the next week. At follow-up, patients who left without being seen were twice as likely as those who were seen to report that their pain or the seriousness of their problem was worse.

The Solution--With the help of industrial engineers at Arizona State University, Banner Health redesigned its ED flow by pioneering a process it called "Door-to-Doc," or D2D. The goal of D2D was to have patients see a physician sooner and free up bed space by keeping "less sick" patients ambulatory.

View the entire case study, click "view item."

Additional Resources

Webinars December 13th, 2017

Equity of Care Webinar SeriesPart 2: Aligning Diversity and Inclusion, Community Engagement, Busi......

VIEW THIS RESOURCE
Webinars November 20th, 2017

Equity of Care Webinar SeriesPart 1: Aligning Diversity and Inclusion, Community Engagement, Busi......

VIEW THIS RESOURCE
Webinars November 17th, 2017

Transportation and the Role of Hospitals This AHA webinar on “Transportation and the Role of Hos......

VIEW THIS RESOURCE