Hospitals in pursuit of excellence

Mississippi Baptist Health Systems Enhances Revenue Management with Optimization Service

Mississippi Baptist Health Systems, Jackson, Miss.
– 633 beds
– 3,000-plus employees

In 1997, Mississippi Baptist Health Systems implemented a new patient accounting system. Then, fast forward to 2009: MBHS leaders changed their focus to a new initiative that would enable the health system to qualify for electronic health record incentive funds from the federal government. At the same time, however, they realized that they could not ignore the fact that their revenue management system was feeling its age. As a result, MBHS reached out to its technology vendor for guidance. After a one-year engagement, the organization achieved significant results in a variety of performance areas including: reductions in denied claims, unbilled accounts and claims on hold.

Critical Issues
– End users not fully utilizing existing revenue management system
– Point-of-service cash collections
– Denied and failed claims
– Claims on hold
– Unbilled accounts

Results
– Average user competency score increased from 59 percent to 87 percent
– $9.6 million improvement in cash collections
– $813,000 reduction in denied claims
– $406,000 decrease in failed claims
– $1.16 million reduction in claims on hold
– $825,000 reduction in unbilled accounts

This case study was generously submitted by McKesson Corporation. Click on "view item" below to read the entire study.