Hospitals in pursuit of excellence

Access to Interpreting Services for Deaf/Hard-of-Hearing Medicaid Managed Care Members

L.A. Care Health Plans developed an innovative video designed to inform deaf and hard-of-hearing members about their right to free professional American Sign Language interpreting services. The video was developed in collaboration with the Greater Los Angeles Agency on Deafness, a community based organization dedicated to serving the deaf and hard-of-hearing community. The video, hosted by a deaf TV personality, covers the importance of using an ASL interpreter, rights and responsibilities and how to obtain interpreter services.