Hospitals in pursuit of excellence

Compassionate Care

Compassionate Care is a nationally recognized case management program through which Aetna's Medicare Advantage specialized case managers facilitate high quality of care for members with advanced illness. Aetna's Medicare-specialized case managers and nurses are trained specifically to assess and manage members' care in a culturally sensitive manner; to coordinate medical care, benefits and community-based services; and to provide personal support. They provide education and resources for both members and their caregivers, including in the areas of advanced directives, assessment for pain and symptom management and support for informed decision-making.