Chair Files

Safe Patient Flow

Responding to an explosive growth in patient population, Yale-New Haven Hospital implemented a successful initiative to achieve safe patient flow. The 966-bed academic center in New Haven, Conn., faced several challenges, including ED overcrowding, standardization of efforts and a "silo" mentality by departments. Method changes for patient services included standardizing the discharge process, using status boards for visual control and improving accuracy and timeliness of data entry. Method changes in environmental services included creating a discharge team and standardizing room cleaning across all patient care units and service lines. A safe patient flow senior operations group oversaw the improvement project through weekly meetings and daily huddles. The group also reviewed a weekly executive scorecard "to compare areas of performance against the previous week, year to date and target goals," says Thomas J. Balcezak, M.D., vice president of performance management and associate chief of staff. Results include a 32 percent percent improvement in discharges by 11 a.m. and an 11 percent decrease in average bed cleaning turnover time. To learn more, contact Dr. Balcezak at Thomas.Balcezak@ynhh.org.

  

Additional Resources

Webinars December 13th, 2017

Equity of Care Webinar SeriesPart 2: Aligning Diversity and Inclusion, Community Engagement, Busi......

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Webinars November 20th, 2017

Equity of Care Webinar SeriesPart 1: Aligning Diversity and Inclusion, Community Engagement, Busi......

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Webinars November 17th, 2017

Transportation and the Role of Hospitals This AHA webinar on “Transportation and the Role of Hos......

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