Hospitals in pursuit of excellence

Real-Time Feedback to Caregivers Can Improve Core Measures Outcomes

Until recently, Stony Brook University Medical Center's approach to core measure data consisted of retrospective chart reviews by the decision support department after final coding. This approach did not allow the facility to know outcomes until they were reviewed and finalized, which, on average, was more than 90 days. The lack of concurrent data was making it difficult to provide the feedback frontline employees needed to correct issues or be aware of opportunities in a timely fashion. Stony Brook's process redesign focused on providing real-time feedback for one of the lowest scoring performance measures: community-acquired pneumonia.