Hospitals in pursuit of excellence

Creating an Organization-Wide Cultural Commitment to Quality Care: The Right Care, Right Time, Every Time

Performing well with the core measures has become increasingly important and challenging for health care organizations. Oswego Hospital needed to engage staff in a meaningful and innovative way to improve its performance. Launched in March 2010, "The Right Care, Right Time, Every Time" focuses on improving the organization's core measure scores for pneumonia, heart failure, Surgical Care Improvement Project, and acute myocardial infarction.