Hospitals in pursuit of excellence

Is Hospital Cultural Competency Associated with Better HCAHPS scores?

Providing the very best care—the goal of all hospitals and care givers—must include an understanding of the patient perspective. Patient characteristics such as race, ethnicity and language preference may impact their perception of the care provided. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores are used to measure patients' perspectives on hospital care and are increasingly important for hospitals and their quality reporting requirements. 

This webinar, in conjunction with the Institute for Diversity in Health Management, examined the relationship between cultural competency practices and HCAHPS scores. Recent research from Robert Weech-Maldonado, PhD at the University of Alabama at Birmingham has examined this link and the factors behind it. In addition, Jonathan Levy, director of language services at CyraCom International and commissioner on the Certification Commission for Healthcare Interpreters has examined this relationship. In this webinar you will hear from both as they present the latest findings from their work and how it impacts what hospitals do in providing equitable care to patients and the communities they serve.

Webinar presenters include:

Moderator: Jonathan Levy, director of language services, CyraCom International, Tuscon, Ariz.

Robert Weech-Maldonado, PhD, professor and L.R. Jordan endowed chair with the department of health services administration University of Alabama at Birmingham

To view just the presentation slides, click here.

To listen to the webinar with the presentation slides, please click on "view item" below.