HPOE Live Webinars

Hearing All Voices: Race, Ethnicity, Language and the Patient Experience

Focusing on strategies to improve quality, address disparities and achieve equity will be essential in a time of rapid health care system change. This webinar, in collaboration with the Disparities Solutions Center at Massachusetts General Hospital, discussed how measuring patient-reported outcomes is an essential component of quality assessment, yet patient-experience surveys often under represent racial, ethnic and linguistic minorities. This webinar highlighted:

  • The patient experience and how it leaves voices out;
  • Strategies that organizations can take to get at the patient experience (HCAPHS);
  • Shortcomings of current tools;
  • Lessons learned and results from a Massachuetts General survey; and
  • Key take-home points and perspectives on changes and trends in health equity.

Presenters:

Moderator: Joseph R. Betancourt, MD, director, the Disparities Solutions Center at Massachusetts General Hospital; senior scientist, Mongan Institute for Health Policy; associate professor of medicine, Harvard Medical School; director of multicultural education, Massachusetts General Hospital

Karen Donelan, ScD,senior scientist at the Mongan Institute for Health Policy and associate, Disparities Solutions Center at Massachusetts General Hospital

To view just the presentation slides, click here.

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