HPOE Live Webinars

Hearing All Voices: Race, Ethnicity, Language and the Patient Experience

Focusing on strategies to improve quality, address disparities and achieve equity will be essential in a time of rapid health care system change. This webinar, in collaboration with the Disparities Solutions Center at Massachusetts General Hospital, discussed how measuring patient-reported outcomes is an essential component of quality assessment, yet patient-experience surveys often under represent racial, ethnic and linguistic minorities. This webinar highlighted:

  • The patient experience and how it leaves voices out;
  • Strategies that organizations can take to get at the patient experience (HCAPHS);
  • Shortcomings of current tools;
  • Lessons learned and results from a Massachuetts General survey; and
  • Key take-home points and perspectives on changes and trends in health equity.

Presenters:

Moderator: Joseph R. Betancourt, MD, director, the Disparities Solutions Center at Massachusetts General Hospital; senior scientist, Mongan Institute for Health Policy; associate professor of medicine, Harvard Medical School; director of multicultural education, Massachusetts General Hospital

Karen Donelan, ScD,senior scientist at the Mongan Institute for Health Policy and associate, Disparities Solutions Center at Massachusetts General Hospital

To view just the presentation slides, click here.

To listen to the webinar with the presentation slides, please click on "view item" below.

  
View Item

Additional Resources

Chair Files November 17th, 2014

Community members are integral partners at Lehigh Valley Health Network in Pennsylvania, helping ......

VIEW THIS RESOURCE
HPOE Live Webinars November 17th, 2014

Profiles in Excellence: Quality Improvement Lessons from the 2014 AHA-McKesson Quest for Quality ......

VIEW THIS RESOURCE
IHA Case Studies November 17th, 2014

HPOE has teamed up with the Illinois Hospital Association to highlight its yearly quality awards.......

VIEW THIS RESOURCE