HPOE/HRET/AHA Guides

A Leadership Resource for Patient and Family Engagement Strategies

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This resource gives hospital and health system leaders concrete, practical steps grounded on evidence-based research to improve patient and family engagement in their organizations by:

  • assessing how well the organization is doing;
  • identifying processes and systems to support patient engagement;
  • ensuring staff obtain training for effectively using these systems and processes;
  • intervening to overcome specific obstacles that may emerge; and
  • monitoring progress toward achieving patient and family engagement goals.

Engaging patients and families is a critical strategy to improving care. The AHA report "Engaging Health Care Users: A Framework for Healthy Individuals and Communities" includes an excellent summary of the research supporting patient engagement and a description of proven methods and tools for successfully engaging patients and families.

For a power point presentation of this guide, click here.

Additional Resources

Chair Files December 5th, 2016

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HPOE Live Webinars December 5th, 2016

Creating a Health-Equitable Organization at Navicent Health December 5, 2016 2:00–3:00 p.m. ET | ......

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Infographics December 1st, 2016

When hospitals engage community members and patients in the community health assessment process, ......

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