A Leadership Resource for Patient and Family Engagement Strategies


This resource gives hospital and health system leaders concrete, practical steps grounded on evidence-based research to improve patient and family engagement in their organizations by:

  • assessing how well the organization is doing;
  • identifying processes and systems to support patient engagement;
  • ensuring staff obtain training for effectively using these systems and processes;
  • intervening to overcome specific obstacles that may emerge; and
  • monitoring progress toward achieving patient and family engagement goals.

Engaging patients and families is a critical strategy to improving care. The AHA report "Engaging Health Care Users: A Framework for Healthy Individuals and Communities" includes an excellent summary of the research supporting patient engagement and a description of proven methods and tools for successfully engaging patients and families.

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