HPOE/HRET/AHA Guides

Retail Health Strategies for Hospitals: Case Studies from the Field

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In response to a rapidly transforming health care environment, hospitals and health systems across the United States are exploring retail-oriented, consumer-focused care strategies. This issue brief provides case studies from five hospitals and health systems that have entered the retail health care field.

  • Henry Ford Health System promotes “radically convenient” access to primary care services in a range of virtual and in-person environments.
  • Illinois Valley Community Hospital established a retail clinic in a Walmart supermarket to improve health care access in its rural community.
  • MedStar Health has partnered with CVS to provide services like chronic condition management, medication compliance monitoring and health and wellness education in retail locations.
  • MultiCare Health System set a goal of serving 1.3 million patients by 2020 through a distributed network of urgent care centers, retail clinics, free-standing emergency departments, ambulatory destination centers and a regional virtual care platform.
  • Ochsner Health System developed the O Bar, a retail environment staffed by technology specialists, to help patients make the most of health and wellness apps and devices. 

Additional Resources

HPOE Live Webinars May 9th, 2017

The AONE Care Innovation and Transformation Program: Improved Outcomes and Value-Based CareMay 9,......

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HPOE Live Webinars April 27th, 2017

Partnership to Improve Health for Children Zero to Three April 27, 2017 12:30-1:30 p.m. ET / 11:3......

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HPOE Live Webinars April 18th, 2017

All HPOE Live! webinars are free of charge but require advance registration. HPOE does not offer ......

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