Hospitals in pursuit of excellence

Daily Operations Reports

Within the organization over the last year, a new division of four hospitals was created, with the same goal of top 10 percent performance on all CMS core quality measures and emergency department throughput metrics. In order to move towards this goal, the hospital needed a standardized way to track their progress. While there were processes in place to measure these items on a monthly basis, they determined that quality was something that needed to be looked at every single day. In order to do this, the daily operations report and ED Scorecard were created. These reports highlight quality, patient satisfaction, productivity and ED throughput measures of all their division hospitals on a daily basis. Additionally, the reports highlight benchmark progress to identify if they are trending in the positive direction and meeting their goals. Lastly, by having the daily standardized report, it allows peers to identify best practices and increases collaboration between hospitals.

This case study is part of the Illinois Hospital Association's annual quality awards. Each year, IHA recognizes and celebrates the achievements of Illinois hospitals in continually improving and transforming health care in the state.  These hospitals are improving health by striving to achieve the Triple Aim--improving the patient experience of care (including quality and satisfaction); improving the health of populations; and reducing the per capita cost of health care.

Award recipients achieve measurable and meaningful progress in providing care that is:

• Safe
• Timely
• Effective
• Efficient
• Equitable
• Patient-centered

(The Institute of Medicine's six aims for improvement.)