Hospitals in pursuit of excellence

ED IV Infusion Charge Capture: Documenting Stop Times Increases Efficient Care while Enhancing Revenue

The goal was to reduce errors in failure to document stop time for IV infusions to zero. Along with the goal of accurate documentation was the goal to increase revenue by capturing lost charges. Without a proper stop time documented, billing was unable to appropriately charge patients for IV infusions received while in the emergency department. Hospital Quality Contact: Charles Callahan Executive VP and Chief Operating Officer Email:callahan.chuck@mhsil.com Phone: (217) 788-3000

This case study is part of the Illinois Hospital Association's annual quality awards. Each year, IHA recognizes and celebrates the achievements of Illinois hospitals in continually improving and transforming health care in the state.  These hospitals are improving health by striving to achieve the Triple Aim--improving the patient experience of care (including quality and satisfaction); improving the health of populations; and reducing the per capita cost of health care.

Award recipients achieve measurable and meaningful progress in providing care that is:

• Safe
• Timely
• Effective
• Efficient
• Equitable
• Patient-centered

(The Institute of Medicine's six aims for improvement.)