Hospitals in pursuit of excellence

Patient Centered Medical Home: Culture Engagement Program

Throughout the country, primary care is faced with ongoing waves of healthcare reform (e.g. Accountable Care Organization, ICD-10, changing payment structures). Locally, within the network, physicians are also facing an influx of change from the implementation of a new Electronic Health Record (EHR), transformation to a patient centered medical home, and ongoing metrics to improve patient care while reducing cost. The Patient Centered Medical Home (PCMH) team has developed tools to redesign the practice and create efficiencies that will outlast the ongoing waves of healthcare demands. As effective as these tools are, the local culture and collaboration of team-based care will ultimately dictate the success and sustainability of an organizations improvement efforts. To support primary care practices, and better leverage the skills of the entire care team, a culture engaged program was developed.