Hospitals in pursuit of excellence

Managing an Intergenerational Workforce: Strategies for Health Care Transformation Webinar

Each year, the AHA Committee on Performance Improvement takes an in-depth look at a single topic to improve health care quality and support performance improvement. The 2013 CPI focused on issues related to generational differences in the health care field, to address the projected shift in patient and workforce demographics during the next decade. This shift is likely to create a generational gap between older patients and younger health care providers.

The CPI report Managing an Intergenerational Workforce: Strategies for Health Care Transformation explores the four generations currently in the workforce—traditionalists, baby boomers, Gen Xers and millennials—and provides hospital leaders with workforce management strategies designed to achieve Triple Aim outcomes—better care, better health and lower costs. These strategies are:

• building a strong generational foundation,
• establishing effective generational management practices and
• developing generational competence.

A generationally diverse workforce can influence organizational culture and ultimately affect the care delivered in hospitals. Hospitals and care systems that effectively manage a generationally diverse workforce will thrive with a steady and able labor force and perform optimally in clinical outcomes and patient experience. Meanwhile, health care organizations that fail to address generational differences may experience high employee dissatisfaction and turnover; pay higher costs for recruitment, training and retention; and have lower patient satisfaction scores and worse clinical outcomes.

This report can be accessed at www.aha.org/managing-intergenerational-workforce.

This webinar highlighted innovative approaches from two health care systems that have successfully deployed intergenerational management strategies. Participants included:

• Moderator: AHA Committee on Performance Improvement Member
• Lesley Meyer, RN, MBA, NE-BC, SPHR, Manager, Human Resources, Atlantic Health System, New Jersey
• Karen Hill, DNP, RN, NEA-BC, FACHE, FAAN, Chief Operating Officer/Chief Nursing Officer, Baptist Health Lexington, Kentucky

To view just the presentation slides, click here.

Click the view item link below to watch this webinar.