Hospitals in pursuit of excellence

The Surprising Key to Improving HCAHPS: Creating Cultures of Commitment Rather than Compliance

The culture of an organization can actively support the commitment of its workforce by providing inspiring and transformational leadership, offering programs that help caregivers get in touch with the purpose and meaning of their work and by creating systems and processes that support healthy relationships organization wide. This is ultimately about improving the patient experience by focusing on employee engagement rather than “teaching to the test.”

Hear executives from two exemplary organizations that are creating such cultures and seeing their metrics reflect the results.

Participants Include:

• Moderator: Heather Jorna, Vice President, Health Care Innovation, HRET
• Mary Del Guidice, MSN, BS, RN, CENP Chief Nursing Officer, Pennsylvania Hospital
• Mary Koloroutis, RN, Vice President and Susan Wessel,RN, Senior Consultant, Creative Health Care Management
• Larry Q. Robertson, President and Ellen Baldwin, RN, Chief Nursing Officer, Texas Health Center for Diagnostics and Surgery

View the presentation slides only.

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