Chair Files
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Hospitals and health systems recognized for excellence in health care equity are sharing their wo...
When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...
Charleston Area Medical Center Health System is a 2015 recipient of the Malcolm Baldrige National...
Take best practices from two industries focused on safety and reliability—nuclear power and aviat...
Whether cheering for soccer, tennis, baseball, softball or another sport, fans no doubt have witn...
Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...
Increasing patient adherence to medications? Check. Providing safe, patient-centered care? Check...
"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...