When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...

April 11th, 2016
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Charleston Area Medical Center Health System is a 2015 recipient of the Malcolm Baldrige National...

November 23rd, 2015
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Take best practices from two industries focused on safety and reliability—nuclear power and aviat...

September 15th, 2014
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Whether cheering for soccer, tennis, baseball, softball or another sport, fans no doubt have witn...

June 30th, 2014
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Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

January 14th, 2013
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Increasing patient adherence to medications? Check. Providing safe, patient-centered care? Check...

November 19th, 2012
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"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...

November 5th, 2012
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