The journey from good to great for Good Samaritan Hospital of Baltimore started with differentiat...

January 10th, 2011
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Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
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Barnes-Jewish Hospital, St. Louis, wanted to transform its organization and in turn, transformed ...

August 16th, 2010
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Seamless, effective patient handoffs are a critical piece of any hospital?s patient safety framew...

July 19th, 2010
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Evergreen Hospital Medical Center, Kirkland, Wash., implemented best practices in patient flow bu...

June 21st, 2010
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The 3,500 employees of Eastern (Bangor) Maine Medical Center are role models for other employees ...

March 8th, 2010
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When change proves challenging, involving everyone in the process can be key. Advocate Good Sheph...

January 25th, 2010
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