Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
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Senior leaders at Kaiser Permanente Northern California, Oakland, knew the system's community-acq...

August 23rd, 2010
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The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured...

August 1st, 2009
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The Problem The women and infants department's lean journey began in early 2006 when a local hos...

July 31st, 2009
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The Problem Nurses have always stuggled with balancing time between their workloads. Employee sa...

July 1st, 2009
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