Case Studies
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The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...
Excess days were identified as an area for improvement due to the disparity between hospitals wit...
A Lean project to address why physicians were not receiving lab results in a timely manner was im...
This Lean project focused on improving processes in central sterile processing. All processes for...
Since 1999, anticoagulant therapy was one of the top three causes of adverse events. A Six Sigma ...
The quality assurance department developed a system for tracking quality indicators in every depa...
A pressure ulcer team was developed and Plan-Do-Study-Act practice was used to focus on process c...
Highland Hospital established its Rapid Response Team in late 2006 to provide a quick, multidisci...