All future performance improvement projects will address health care disparities. That’s the comm...

December 12th, 2016

Hospitals and health systems are intensifying their focus to ensure all patients receive high-qua...

November 14th, 2016
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Every aspect of a patient’s experience of care is influenced by valuable and often underused reso...

September 12th, 2016
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Creating a quieter hospital environment can help the healing process and improve the patient expe...

April 25th, 2016
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Overcoming language barriers with patients improves communication, a critical element of safety a...

November 9th, 2015
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The Illinois Health and Hospital Association's Institute for Innovations in Care and Quality, Qua...

October 6th, 2015
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NYU Lutheran Healthcare, Brooklyn, N.Y., created a shared medical appointment program transformin...

September 9th, 2015

Teamwork champions on a diverse change team: These were key as The MetroHealth System in Clevelan...

August 17th, 2015
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The concept of the Triple Aim is  widely used, partially because of IHI’s work with many organiza...

July 1st, 2015
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The AHA and the American Medical Association collaborated on this paper to present both physician...

June 3rd, 2015
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This article from Hospitals & Health Networks, the journal of the American Hospital Association, ...

March 10th, 2015
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It is estimated that 25 percent of falls by hospital patients are preventable. Saint Alphonsus Re...

July 28th, 2014
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At North Shore-LIJ Health System, teamwork is everywhere. This New York health system uses TeamST...

September 16th, 2013
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Zero is an important number at Broward Health North. The 409-bed community hospital in Deerfield ...

September 9th, 2013
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A summer internship program growing in Brooklyn is introducing minority high school students to c...

August 19th, 2013
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Children diagnosed with intellectual and developmental disabilities and behavior disorders need q...

May 20th, 2013
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Cincinnati Children’s Hospital Medical CenterCincinnati, OH577 Beds Cincinnati Children’s Hospit...

January 1st, 2013
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Helen DeVos Children’s HospitalGrand Rapids, MI212 Beds Helen DeVos Children’s Hospital examined...

January 1st, 2013
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Involving everyone from front-line staff to executive committees to home health agencies to patie...

November 12th, 2012
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Lincoln Medical and Mental Health Center strives to provide competent, culturally sensitive, high...

July 19th, 2012
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Coney Island Hospital developed a crisis prevention, early intervention, and response team known ...

February 1st, 2012
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Highland Hospital's Geriatric Fracture Center has achieved improved clinical outcomes (complicati...

February 1st, 2012
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Effective teamwork and communication techniques can improve quality and safety, decrease patient ...

February 1st, 2012
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Children's Mercy Hospitals & ClinicsKansas City, MO265 Beds The Problem The patient population a...

January 1st, 2012
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Holy Cross HospitalSilver Spring, MD425 Beds The Problem Holy Cross is a not-for-profit teaching...

January 1st, 2012
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A medical staff that is committed to social justice and a vision statement that includes reducing...

September 26th, 2011
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The patient population of Heywood Hospital in Gardner, Mass., seemed to lack diversity. But by ac...

May 2nd, 2011
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Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
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"There are two jobs at Faxton-St. Luke's Healthcare, Utica, N.Y. "taking care of patients directl...

March 15th, 2010
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The ProblemMedication reconciliation—comparing a patient's medication orders to all medications t...

August 5th, 2009
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The Problem In 2004, Faxton Hospital and St. Luke's-Memorial Hospital merged. The leaders of the...

August 1st, 2009
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The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured...

August 1st, 2009
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The Problem The women and infants department's lean journey began in early 2006 when a local hos...

July 31st, 2009
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The Problem Nurses have always stuggled with balancing time between their workloads. Employee sa...

July 1st, 2009
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