Hospitals in pursuit of excellence

  The patient experience is more important today than ever before, with payments tied to patie...

Advance care planning is a critical element of wellness for all adult patients, regardless of dia...

The University of Vermont Health Network – Champlain Valley Physicians Hospital recently develope...

This HPOE guide, a collaboration with the American Society for Healthcare Engineering, explores w...

Leadership, innovation and commitment to quality and safety—all are needed to deliver exceptional...

The Illinois Health and Hospital Association's Institute for Innovations in Care and Quality, Qua...

Patient and family engagement is associated with fewer adverse events, lower health care costs, d...

Erie County Medical Center's "boots on the floor" initiative began by hiring five full-time patie...

NYU Lutheran Healthcare, Brooklyn, N.Y., created a shared medical appointment program transformin...

Read about how patient and family engagement practices are related to patient experiences. This s...

This infographic provides a summary of the HPOE guide “Partnering to Improve Quality and Safety: ...

The concept of the Triple Aim is  widely used, partially because of IHI’s work with many organiza...

Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

The Wisconsin Quality of Life Index is a multidimensional model for measuring patients’ quality o...

South Nassau Communities Hospital, Oceanside, N.Y., focused on educating patients with chronic co...

Building successful partnerships with patients and families may be a key strategy in a hospital’s...

To truly transform care, hospitals and care systems must effectively engage patients and their fa...

Excellent patient-centered care is the goal of a program implemented by the team at McDonough Dis...

Rooftop gardens are flourishing atop more and more hospitals. On unused roof space at Castle Medi...

This resource gives hospital and health system leaders concrete, practical steps grounded on evid...

Children diagnosed with intellectual and developmental disabilities and behavior disorders need q...

Good patient/provider communication correlates with greater patient satisfaction, increased patie...

Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

Helen DeVos Children’s HospitalGrand Rapids, MI212 Beds Helen DeVos Children’s Hospital examined...

Emory HealthcareAtlanta, GA Emory Healthcare, a large academic teaching system, deployed a patie...

Informed Medical Decisions FoundationBoston, MAThe Informed Medical Decisions Foundation, founded...

Atlantic Health SystemNew Jersey1,308 Beds Atlantic Health System owns and operates Morristown M...

Cincinnati Children’s Hospital Medical CenterCincinnati, OH577 Beds Cincinnati Children’s Hospit...

Southcentral FoundationAnchorage, AK150 beds A nonprofit health care organization owned by the A...

Medicine involves decisions. But for Medicare patients with conditions for which surgery is an op...

SHCA is a not-for-profit health care organization dedicated to serving those who advocate in the ...

A recent article from the Los Angeles Times looks at how the traditional doctor-patient relations...

This brief describes how decisionmakers can encourage a model of care that truly reflects the nee...

The goal of this initiative was to improve patient flow, outcomes, and experience, as well as com...

The Joint Academy is a multidisciplinary team approach that begins in the community with orthoped...

The goal of this performance improvement initiative was to improve patient safety and control hea...

During this 90 minute session, speakers discussed how to effectively engage patients and their fa...

This webpage gives consumers resources and tools to be actively engaged in the quality of the car...

The Urgency of Health System Reforms to Ensure Respect for Patients'  Wishes and Accou...

"There are two jobs at Faxton-St. Luke's Healthcare, Utica, N.Y. "taking care of patients directl...

The Problem Progress West didn't so much have a problem but an opportunity. By opening a new hos...

W hat is patient- and family-centered care? Why does it matter? How does it fit with a hospital's...