All future performance improvement projects will address health care disparities. That’s the comm...

December 12th, 2016

Hospitals and health systems are intensifying their focus to ensure all patients receive high-qua...

November 14th, 2016
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Every aspect of a patient’s experience of care is influenced by valuable and often underused reso...

September 12th, 2016
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Creating a quieter hospital environment can help the healing process and improve the patient expe...

April 25th, 2016
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Overcoming language barriers with patients improves communication, a critical element of safety a...

November 9th, 2015
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Teamwork champions on a diverse change team: These were key as The MetroHealth System in Clevelan...

August 17th, 2015
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It is estimated that 25 percent of falls by hospital patients are preventable. Saint Alphonsus Re...

July 28th, 2014
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At North Shore-LIJ Health System, teamwork is everywhere. This New York health system uses TeamST...

September 16th, 2013
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Zero is an important number at Broward Health North. The 409-bed community hospital in Deerfield ...

September 9th, 2013
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A summer internship program growing in Brooklyn is introducing minority high school students to c...

August 19th, 2013
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Children diagnosed with intellectual and developmental disabilities and behavior disorders need q...

May 20th, 2013
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Involving everyone from front-line staff to executive committees to home health agencies to patie...

November 12th, 2012
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A medical staff that is committed to social justice and a vision statement that includes reducing...

September 26th, 2011
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The patient population of Heywood Hospital in Gardner, Mass., seemed to lack diversity. But by ac...

May 2nd, 2011
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Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
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"There are two jobs at Faxton-St. Luke's Healthcare, Utica, N.Y. "taking care of patients directl...

March 15th, 2010
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