Chair Files
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Hospitals and health systems recognized for excellence in health care equity are sharing their wo...
When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...
Charleston Area Medical Center Health System is a 2015 recipient of the Malcolm Baldrige National...
Take best practices from two industries focused on safety and reliability—nuclear power and aviat...
Whether cheering for soccer, tennis, baseball, softball or another sport, fans no doubt have witn...
Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...
Increasing patient adherence to medications? Check. Providing safe, patient-centered care? Check...
"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...
When Kaiser Permanente in California measured its incidence of pressure ulcers in patients three ...
Implementing quality improvement projects can improve patient safety and reduce inefficiency. But...
The answer is: attracting, retaining and developing the best workforce. The question: What is one...
Overcoming transition challenges requires tenacity and teamwork. During a time of transition befo...
Electronic health records may create less paperwork, but documentation can still be time-consumin...
"Navigating the rising tide of HACs" is what Baystate Medical Center (BMC) calls this project. A ...
The journey from good to great for Good Samaritan Hospital of Baltimore started with differentiat...
When an employee found directions in her hospital?s emergency department?with directions to other...
Quality improvement and transparency go hand in hand, David Ballard, M.D., senior vice president ...
Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...
Alegent Health, a 10-hospital system based in Nebraska and Southwestern Iowa, wanted an electroni...
The medical standard for timely angioplasty was 90 minutes door to balloon. The average for Lehi...
Senior leaders at Kaiser Permanente Northern California, Oakland, knew the system's community-acq...