When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...

April 11th, 2016
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Charleston Area Medical Center Health System is a 2015 recipient of the Malcolm Baldrige National...

November 23rd, 2015
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Take best practices from two industries focused on safety and reliability—nuclear power and aviat...

September 15th, 2014
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Whether cheering for soccer, tennis, baseball, softball or another sport, fans no doubt have witn...

June 30th, 2014
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Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

January 14th, 2013
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Increasing patient adherence to medications? Check. Providing safe, patient-centered care? Check...

November 19th, 2012
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"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...

November 5th, 2012
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When Kaiser Permanente in California measured its incidence of pressure ulcers in patients three ...

January 30th, 2012
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Implementing quality improvement projects can improve patient safety and reduce inefficiency. But...

January 23rd, 2012
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The answer is: attracting, retaining and developing the best workforce. The question: What is one...

September 19th, 2011
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Overcoming transition challenges requires tenacity and teamwork. During a time of transition befo...

September 12th, 2011
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Electronic health records may create less paperwork, but documentation can still be time-consumin...

June 20th, 2011
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"Navigating the rising tide of HACs" is what Baystate Medical Center (BMC) calls this project. A ...

April 18th, 2011
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The journey from good to great for Good Samaritan Hospital of Baltimore started with differentiat...

January 10th, 2011
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When an employee found directions in her hospital?s emergency department?with directions to other...

October 18th, 2010
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Quality improvement and transparency go hand in hand, David Ballard, M.D., senior vice president ...

October 11th, 2010
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Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
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Alegent Health, a 10-hospital system based in Nebraska and Southwestern Iowa, wanted an electroni...

September 13th, 2010
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The medical standard for timely angioplasty was 90 minutes door to balloon.  The average for Lehi...

August 30th, 2010
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Senior leaders at Kaiser Permanente Northern California, Oakland, knew the system's community-acq...

August 23rd, 2010
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Seamless, effective patient handoffs are a critical piece of any hospital?s patient safety framew...

July 19th, 2010
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Moving from a paper world to an electronic one is an "evolution," says Marcy Stoots, RN, director...

June 21st, 2010
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For executive leaders at Catholic Healthcare Partners, Cincinnati, patient safety is an issue to ...

May 24th, 2010
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Reducing preventable harm by half is a lofty goal for any hospital, let alone a large, integrated...

May 10th, 2010
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When the H1N1 flu virus emerged in the spring of 2009, U.S. hospitals were challenged by crowded ...

March 30th, 2010
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The 3,500 employees of Eastern (Bangor) Maine Medical Center are role models for other employees ...

March 8th, 2010
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When change proves challenging, involving everyone in the process can be key. Advocate Good Sheph...

January 25th, 2010
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