When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...

April 11th, 2016
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The Illinois Health and Hospital Association's Institute for Innovations in Care and Quality, Qua...

October 6th, 2015
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The concept of the Triple Aim is  widely used, partially because of IHI’s work with many organiza...

July 1st, 2015
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The AHA and the American Medical Association collaborated on this paper to present both physician...

June 3rd, 2015
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This article from Hospitals & Health Networks, the journal of the American Hospital Association, ...

March 10th, 2015
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Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

January 14th, 2013
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Mayo Clinic has four operating unites to create new tools, processes and businesses. The Division...

July 2nd, 2012
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Aurora Health CareMilwaukee, WI The Problem Aurora Health Care is a nonprofit, integrated delive...

January 1st, 2012
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Holy Cross HospitalSilver Spring, MD425 Beds The Problem Holy Cross is a not-for-profit teaching...

January 1st, 2012
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Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
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Senior leaders at Kaiser Permanente Northern California, Oakland, knew the system's community-acq...

August 23rd, 2010
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The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured...

August 1st, 2009
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The Problem The women and infants department's lean journey began in early 2006 when a local hos...

July 31st, 2009
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The Problem Nurses have always stuggled with balancing time between their workloads. Employee sa...

July 1st, 2009
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