Hospitals in pursuit of excellence

When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...

Charleston Area Medical Center Health System is a 2015 recipient of the Malcolm Baldrige National...

The Illinois Health and Hospital Association's Institute for Innovations in Care and Quality, Qua...

This year's winners of Health Care's Most Wired Survey are employing information technology to he...

This paper illustrates ONC’s 10-year vision for advancing health IT capabilities in a manner that...

This webpage will take to you the complete listing of the Institute for Healthcare Improvement's ...

The concept of the Triple Aim is  widely used, partially because of IHI’s work with many organiza...

The AHA and the American Medical Association collaborated on this paper to present both physician...

Ascension Health created a business unit called Transformational Development. It is charged with ...

The Problem--Emergency departments were at capacity or beyond it, extending wait times. This resu...

This article from Hospitals & Health Networks, the journal of the American Hospital Association, ...

Take best practices from two industries focused on safety and reliability—nuclear power and aviat...

Whether cheering for soccer, tennis, baseball, softball or another sport, fans no doubt have witn...

Southeastern Health, Lumberton, N.C. 452 beds 16,000 impatient admissions 76,000 emergency d...

Wheaton Franciscan Healthcare (Glendale, Wis.) 11 hospitals, 70 clinic sites, three long-term ...

Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

Bellin Health SystemGreen Bay, WI Bellin Health System is a nonprofit integrated health care del...

Increasing patient adherence to medications? Check. Providing safe, patient-centered care? Check...

"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...

Mayo Clinic has four operating unites to create new tools, processes and businesses. The Division...

Improving patient flow throughout the Bon Secours Charity Health System is critical to patient sa...

Appropriate treatment for pressure ulcers requires accurate initial evaluation and the ability to...

Continuum Health Partners'  pay-for performance program (P4P) is designed to partner with physici...

Highland Hospital established its Rapid Response Team in late 2006 to provide a quick, multidisci...

The Jacobi Medical Center Department of Radiology analyzed the 15.3 percent rise in annual comput...

When Kaiser Permanente in California measured its incidence of pressure ulcers in patients three ...

Implementing quality improvement projects can improve patient safety and reduce inefficiency. But...

Aurora Health CareMilwaukee, WI The Problem Aurora Health Care is a nonprofit, integrated delive...

Holy Cross HospitalSilver Spring, MD425 Beds The Problem Holy Cross is a not-for-profit teaching...

The answer is: attracting, retaining and developing the best workforce. The question: What is one...

Overcoming transition challenges requires tenacity and teamwork. During a time of transition befo...

Electronic health records may create less paperwork, but documentation can still be time-consumin...

"Navigating the rising tide of HACs" is what Baystate Medical Center (BMC) calls this project. A ...

The journey from good to great for Good Samaritan Hospital of Baltimore started with differentiat...

When an employee found directions in her hospital?s emergency department?with directions to other...

Quality improvement and transparency go hand in hand, David Ballard, M.D., senior vice president ...

Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

Alegent Health, a 10-hospital system based in Nebraska and Southwestern Iowa, wanted an electroni...

The medical standard for timely angioplasty was 90 minutes door to balloon.  The average for Lehi...

Senior leaders at Kaiser Permanente Northern California, Oakland, knew the system's community-acq...

Seamless, effective patient handoffs are a critical piece of any hospital?s patient safety framew...

Moving from a paper world to an electronic one is an "evolution," says Marcy Stoots, RN, director...

For executive leaders at Catholic Healthcare Partners, Cincinnati, patient safety is an issue to ...

Reducing preventable harm by half is a lofty goal for any hospital, let alone a large, integrated...

When the H1N1 flu virus emerged in the spring of 2009, U.S. hospitals were challenged by crowded ...

The 3,500 employees of Eastern (Bangor) Maine Medical Center are role models for other employees ...

An AHA research synthesis report presents an overview of bundled payment, including evidence of i...

When change proves challenging, involving everyone in the process can be key. Advocate Good Sheph...

At any one time, more than 100 patients are in this busy and complex ED. Historically, staff acti...

The Problem Advocate Christ Medical Center's space in the admittance bay area and resource usage...

The Problem A new 192-room patient bed tower was constructed and designed with a new decentraliz...

The Problem In a 2008 medical staff satisfaction survey, 93 percent of Advocate Good Shepherd ph...

The Problem Incorrect patient identification through the registration process increases the pote...

The Problem When the performance improvement team began to take stock of the situation in Advoca...

The Problem Medication safety is a strategic imperative in the organization. Each aspect of the ...

The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured...

The Problem Good Samaritan's LWBS rate (2.1 percent) is close to the national average (2.0 perce...

The Problem According to a study published online by Health Affairs on January 15, 2008, the med...

The Problem The women and infants department's lean journey began in early 2006 when a local hos...

The Problem Several processes used in the care of patients of Advocate Illinois Masonic Medical ...

The Problem Advocate Lutheran General Hospital admits 32 percent of its emergency department pat...

The Problem Nurses have always stuggled with balancing time between their workloads. Employee sa...

The Problem The emergency department corrective action team began May 2, 2007 with the mission s...

The Problem DMC wanted to chart a new path for fulfilling its mission of offering the best possi...

The Problem Like many urban safety net hospitals, Hahnemann University Hospital struggled with o...

The Problem Carolina Medical Center-Mercy worked on patient throughput in its ED, while developi...

Holy Cross Hospital Health Centers are primary care medical centers that provide affordable servi...