Nurses have always been on the front lines at hospitals providing quality, compassionate care for...

April 4th, 2017
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A vigorous approach to quality improvement at Memorial Medical Center in Springfield, Ill., is ac...

August 1st, 2016
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Mission accomplished, but the work continues. At Our Lady of Lourdes Regional Medical Center in L...

December 14th, 2015

Charleston Area Medical Center Health System is a 2015 recipient of the Malcolm Baldrige National...

November 23rd, 2015
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Take best practices from two industries focused on safety and reliability—nuclear power and aviat...

September 15th, 2014
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Patients admitted to a hospital for one condition—congestive heart failure, for example—are typic...

April 8th, 2013
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What a difference three years of focusing on performance improvement can make! In 2009, metrics a...

December 3rd, 2012
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"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...

November 5th, 2012
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Barnes-Jewish Hospital, St. Louis, wanted to transform its organization and in turn, transformed ...

August 16th, 2010
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When change proves challenging, involving everyone in the process can be key. Advocate Good Sheph...

January 25th, 2010
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