Chair Files

    When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...

    April 11th, 2016
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    Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

    January 14th, 2013
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    Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

    September 20th, 2010
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    Senior leaders at Kaiser Permanente Northern California, Oakland, knew the system's community-acq...

    August 23rd, 2010
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