Chair Files

    Every aspect of a patient’s experience of care is influenced by valuable and often underused reso...

    September 12th, 2016
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    At North Shore-LIJ Health System, teamwork is everywhere. This New York health system uses TeamST...

    September 16th, 2013
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    Involving everyone from front-line staff to executive committees to home health agencies to patie...

    November 12th, 2012
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    Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

    September 20th, 2010
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