Chair Files

    Every aspect of a patient’s experience of care is influenced by valuable and often underused reso...

    September 12th, 2016
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    At North Shore-LIJ Health System, teamwork is everywhere. This New York health system uses TeamST...

    September 16th, 2013
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    The answer is: attracting, retaining and developing the best workforce. The question: What is one...

    September 19th, 2011
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    "Navigating the rising tide of HACs" is what Baystate Medical Center (BMC) calls this project. A ...

    April 18th, 2011
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    A focus on wellness to provide better health and better health care is part of the AHA's Health F...

    February 21st, 2011
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    The journey from good to great for Good Samaritan Hospital of Baltimore started with differentiat...

    January 10th, 2011
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    The 3,500 employees of Eastern (Bangor) Maine Medical Center are role models for other employees ...

    March 8th, 2010
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