When outpatients at Summa Health in Akron, Ohio, were frequently getting lost on their way to app...

April 11th, 2016
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Imagine being hospitalized for a serious illness and being unable to communicate with nurses or d...

January 14th, 2013
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"Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...

November 5th, 2012
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The answer is: attracting, retaining and developing the best workforce. The question: What is one...

September 19th, 2011
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"Navigating the rising tide of HACs" is what Baystate Medical Center (BMC) calls this project. A ...

April 18th, 2011
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The journey from good to great for Good Samaritan Hospital of Baltimore started with differentiat...

January 10th, 2011
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Reducing preventable harm by half is a lofty goal for any hospital, let alone a large, integrated...

May 10th, 2010
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