Hospitals in pursuit of excellence

Restraint Documentation

Restraint documentation was a challenge at the hospital for multiple reasons, including the implementation of a new computer system in 2013. Staff were trying to familiarize themselves with the new workflows, while taking care of patients and attempting to comply with regulatory agencies. One year after going live, changes were made to streamline workflow and ensure restraint compliance. With these improvements, the hospital has been able to maintain high compliance for the past several months.

This case study is part of the Illinois Health and Hospital Association's annual Quality Excellence Achievement Awards. Each year, IHA recognizes and celebrates the achievements of Illinois hospitals and health systems in continually improving and transforming health care in the state. These organizations are improving health by striving to achieve the Triple Aim—improving the patient experience of care (including quality and satisfaction), improving the health of populations, and reducing the per capita cost of health care—and the Institute of Medicine’s six aims for improvement—safe, effective, patient centered, timely, efficient, and equitable. To learn more, visit https://www.ihaqualityawards.org/javascript-ui/IHAQualityAward/