AHA/HRET Guides

Improving the Patient Experience Through the Health Care Physical Environment

image

This HPOE guide, a collaboration with the American Society for Healthcare Engineering, explores ways hospital and health system leaders can use the physical environment to improve the patient experience. The guide describes a "people, process, place" model that will help hospital and health system leaders identify people-centered ways to improve the patient experience of care through:

  • establishing a culture of caring;
  • implementing process improvements, such as processes that support patients and staff; and
  • making improvements to the place of care, including the hospital physical environment, technology and furniture.

By working with this model, hospitals and health systems can take a more holistic approach to improving the patient experience.

 The guide includes case studies; a hospital leader checklist; a template for using the people, process and place model; a detailed table outlining eight domains of care measured by the HCAHPS survey with observed relationships to the physical environment; and additional resources list. 

Additional Resources

Webinars November 1st, 2017

Global Budgets as a Pathway to Ensuring AccessNovember 1, 20171:00–2:00 p.m. ET | 12:00–1:00 p.m.......

VIEW THIS RESOURCE
Webinars October 25th, 2017

Getting to 70 Percent Cardiac Rehab ParticipationOctober 25, 20172:00–3:00 p.m. ET | 1:00–2:00 p.......

VIEW THIS RESOURCE
HANYS case studies October 3rd, 2017

Washington Heights, a community impacted by 770 cases of domestic violence a day, now has the Fam......

VIEW THIS RESOURCE