AHA/HRET Guides

Retail Health Strategies for Hospitals: Case Studies from the Field

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In response to a rapidly transforming health care environment, hospitals and health systems across the United States are exploring retail-oriented, consumer-focused care strategies. This issue brief provides case studies from five hospitals and health systems that have entered the retail health care field.

  • Henry Ford Health System promotes “radically convenient” access to primary care services in a range of virtual and in-person environments.
  • Illinois Valley Community Hospital established a retail clinic in a Walmart supermarket to improve health care access in its rural community.
  • MedStar Health has partnered with CVS to provide services like chronic condition management, medication compliance monitoring and health and wellness education in retail locations.
  • MultiCare Health System set a goal of serving 1.3 million patients by 2020 through a distributed network of urgent care centers, retail clinics, free-standing emergency departments, ambulatory destination centers and a regional virtual care platform.
  • Ochsner Health System developed the O Bar, a retail environment staffed by technology specialists, to help patients make the most of health and wellness apps and devices. 

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