Hospitals in pursuit of excellence

Improving ED Flow through the UMLN II--St. Francis Hospital & Health Centers

The Problem

St. Francis struggled getting non-emergent patients from the door to an ED bed in a timely manner. From December 2008 through February 2009, the average time from ED arrival to ED bed for ESI 3, 4 and 5 patients was 43 minutes.

The Solution

Under the Urgent Matters Collaborative, St. Francis implemented a quick registration and rapid triage process to improve patient flow for non-emergent patients.