Hospitals in pursuit of excellence

Developing Change Agents and Allies through Hospital-based Cultural Competence Training

n 2008, Barnes-Jewish Hospital center for diversity and cultural competence developed an 18-hourcultural competence course to assist team members in developing attitude, knowledge and skills needed for effective cross-cultural communication. The formal evaluation of the training outcomes data from the 2011 courses (n=107) revealed statistically significant, positive change in the participants' attitudes and knowledge.