Hospitals in pursuit of excellence

The Quality Improvement Academy

Tufts Medical Center made a decision to create its own quality improvement training for its workforce in 2013. The impetus for the project was recognition of the need to build capacity for doing improvement work, create a common language, maintain high-quality care and align the projects with institutional goals and clinical priorities: patient safety (example: reducing C. diff infections), patient experience (example: quiet and restful) and high reliability (example: reducing readmission of COPD patients).