This multi-case study describes how eight hospitals used Lean Six Sigma to examine and improve wo...

November 1st, 2010
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The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured...

August 1st, 2009
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W hat is patient- and family-centered care? Why does it matter? How does it fit with a hospital's...

September 9th, 2008
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