Electronic Health Records implementation is still highly heterogeneous across health care systems...

November 8th, 2012
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When patients are given decision aids, such as educational booklets, DVDs, or interactive tools, ...

October 30th, 2012
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Background: Little information exists about what primary care physicians and patients experience ...

October 2nd, 2012
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Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experien...

July 1st, 2012
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A quality improvement project using Lean Six Sigma DMAIC method in a 500-bed tertiary medical cen...

June 1st, 2012
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Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...

June 1st, 2012
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With nearly half of all emergency departments operating at or above capacity and the majority of ...

April 27th, 2012
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