Effective teamwork and communication techniques can improve quality and safety, decrease patient ...

February 1st, 2012
Download

Children's Mercy Hospitals & ClinicsKansas City, MO265 Beds The Problem The patient population a...

January 1st, 2012
View

Holy Cross HospitalSilver Spring, MD425 Beds The Problem Holy Cross is a not-for-profit teaching...

January 1st, 2012
View

A medical staff that is committed to social justice and a vision statement that includes reducing...

September 26th, 2011
View

The patient population of Heywood Hospital in Gardner, Mass., seemed to lack diversity. But by ac...

May 2nd, 2011
View

Joseph Betancourt, M.D., director of multicultural education for Massachusetts General Hospital i...

September 20th, 2010
View

"There are two jobs at Faxton-St. Luke's Healthcare, Utica, N.Y. "taking care of patients directl...

March 15th, 2010
View

The ProblemMedication reconciliation—comparing a patient's medication orders to all medications t...

August 5th, 2009
Download

The Problem In 2004, Faxton Hospital and St. Luke's-Memorial Hospital merged. The leaders of the...

August 1st, 2009
Download

The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured...

August 1st, 2009
Download

The Problem The women and infants department's lean journey began in early 2006 when a local hos...

July 31st, 2009
Download

The Problem Nurses have always stuggled with balancing time between their workloads. Employee sa...

July 1st, 2009
Download