On April 29, the Centers for Medicare & Medicaid Services  released a final regulation for the ne...

September 12th, 2012
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Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experien...

July 1st, 2012
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Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...

June 1st, 2012
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The goal of this performance improvement initiative was to improve patient safety and control hea...

February 1st, 2012
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Market forces are driving renewed interest in integration that may result in changes in the owner...

January 1st, 2012
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Transitions across care settings introduce risk for patient harm, and medication errors are an im...

December 1st, 2011
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Success in strategic organizational initiatives depends on changing the way people work together.

November 10th, 2011
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