Chair Files

    Providing world-class quality health care may seem an audacious goal for a small or rural hospita...

    March 10th, 2014
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    At North Shore-LIJ Health System, teamwork is everywhere. This New York health system uses TeamST...

    September 16th, 2013
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    "Commitment to caring" and "quality improvement" and"patient engagement" are more than catchphras...

    November 5th, 2012
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    A just culture. A culture of transparency. A patient-first culture. Culture transformation at Uni...

    October 15th, 2012
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