Case Studies
Featured
The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...
Northern Westchester Hospital is improving their patients’ experience through the Food Is Care pr...
This project involves raising awareness and expanding the palliative care program at HSHS St. Joh...
Undergoing surgery of any kind can be a stressful experience for patients and their families. The...
Parental satisfaction with pediatric emergency department visits has been argued to be best predi...
Presence St. Joseph's Medical Center's project implemented interventions to maintain patient func...
The feeling of being truly cared for leaves a lasting impression and aids in the healing process....
The patient experience as measured by patient satisfaction scores is an organizational goal. In t...