Case Studies

MHA Accountable Care Compass Awards

Featured

The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...

February 29th, 2016
Safety of Behavioral Health Patients in the Emergency Department

The medical center experienced a 115 percent increase in behavioral health (BH) patients presenti...

March 26th, 2013
Download
Decreasing Outpatient Behavioral Health Wait Times Using Lean/Six Sigma Techniques and the Open Access Evidence-based Model

The traditional behavioral health access model of calling for an appointment which is subsequentl...

March 25th, 2013
Download
Perception of Care of Hmong Patients

Disparities in care were noted for diabetes, cardio vascular disease and cancer screeening for Hm...

March 12th, 2013
View
Cultural Competence Recognizing Differences and Building Up Self Awareness: An Inpatient Unit Initiative

In a society as culturally diverse as the United States, especially in New York City,  members of...

March 12th, 2013
View
Culturally Tailored Audio-Visual Patient Education about Foods that Affect Blood Sugar in the Primary Language of the Patient with Diabetes

Since 2011, a series of narrated video slideshow presentations has been under development at  Har...

March 12th, 2013
View
Cultural Tailoring of Communication Tools for Building Trusting Relationships between African American Patients and healthcare providers

Clinicians and health care providers incorporate evidence-based clinical interventions to improve...

March 12th, 2013
View
The Definition and Delivery of Culturally Competent Care to LGBT Patients: Evidence from a Community Driven Model

Little is known about the unique health needs and experiences of lesbian, gay, bisexual and trans...

March 12th, 2013
View