The Problem--Emergency departments were at capacity or beyond it, extending wait times. This resu...

April 1st, 2015
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The patient experience as measured by patient satisfaction scores is an organizational goal. In t...

July 11th, 2014
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St. Joseph Regional Health Center went on a Lean journey to not only save money, but improve the ...

March 17th, 2014
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Lean transformation means improved patient care, employee satisfaction and reduced costs as MSHA ...

October 1st, 2013
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Southeastern Health, Lumberton, N.C. 452 beds 16,000 impatient admissions 76,000 emergency d...

August 30th, 2013
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An ED case management program was developed to implement tactics focused on reducing ED avoidable...

March 27th, 2013
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Preoperative/procedure testing for surgical, cardiac catheterization and scheduled C-section pati...

March 25th, 2013
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Emergency department overcrowding has created patient throughput challenges with 2012 volume alre...

March 25th, 2013
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Utilizing PDSA, the hospital’s multidisciplinary team utilized evidence based best practices to e...

March 12th, 2013
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Good Samaritan Regional Health Center’s medical unit required four hours, 18 minutes to discharge...

March 6th, 2013
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Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...

June 1st, 2012
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Overcrowding and bottlenecks with patient flow plague hospitals and emergency rooms across the co...

February 1st, 2012
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In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgradin...

February 1st, 2012
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Improving patient flow throughout the Bon Secours Charity Health System is critical to patient sa...

February 1st, 2012
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Emergency department admitted patients used to wait an average of 24 hours for an inpatient bed a...

October 9th, 2011
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The Problem Inefficiencies in the fast track at Thomas Jefferson University Hospital have long b...

October 8th, 2009
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The Problem Like many hospitals, Westmoreland struggled with significant ED crowding and patient...

October 8th, 2009
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At any one time, more than 100 patients are in this busy and complex ED. Historically, staff acti...

September 24th, 2009
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The Problem Advocate Christ Medical Center's space in the admittance bay area and resource usage...

September 20th, 2009
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The Problem Wait times in the hospital's inpatient rehabilitation center were unacceptable; some ...

September 1st, 2009
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