The patient experience is more important today than ever before, with payments tied to patie...

September 21st, 2016
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This HPOE guide, a collaboration with the American Society for Healthcare Engineering, explores w...

March 31st, 2016
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Patient and system tracers have been conducted at this institution since 2008. Prior to this proj...

February 29th, 2016
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A house wide effort was lead this year to teach and embed continuous improvement methodology and ...

February 29th, 2016
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Tufts Medical Center made a decision to create its own quality improvement training for its workf...

February 29th, 2016
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The health system's vision in 2014 was "to transform the delivery and financing of health care to...

February 29th, 2016
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The ICMP Program is a Care Manager collaborative created to ensure the transition of patient care...

February 29th, 2016
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Under the leadership of the Process Improvement (PI) Department, the organization has been drivin...

February 29th, 2016
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North Shore Medical Center is dedicated to safely transitioning all emergency department patients...

February 29th, 2016
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Brigham and Women’s Hospital found that diagnostic care for patients who were referred within the...

February 29th, 2016
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Patient and family engagement is associated with fewer adverse events, lower health care costs, d...

September 15th, 2015
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Erie County Medical Center's "boots on the floor" initiative began by hiring five full-time patie...

September 14th, 2015

Read about how patient and family engagement practices are related to patient experiences. This s...

July 21st, 2015
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The project catalyst noted inconsistencies in providing diagnosis-related, evidence-based interve...

June 16th, 2015
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Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

June 16th, 2015
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Research shows that when patients are engaged in their health care, it can lead to measurable imp...

August 21st, 2013
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This resource gives hospital and health system leaders concrete, practical steps grounded on evid...

July 16th, 2013
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Children diagnosed with intellectual and developmental disabilities and behavior disorders need q...

May 20th, 2013
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The treatment of asthma requires cultural and linguistic sensitivity. Ideal treatment options req...

March 12th, 2013
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While there is broad agreement on the general concepts defining patient-centered medical homes, l...

November 13th, 2012
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This paper examines successful approaches to delivering mental health treatment in primary care a...

March 1st, 2012
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The goal of this performance improvement initiative was to improve patient safety and control hea...

February 1st, 2012
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AIM focuses care on people with advanced illness, which often involves more than one chronic diag...

January 1st, 2012
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Treating U.S. veterans with mental illness and substance use disorders is more expensive than car...

October 19th, 2011
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This white paper introduces an overall approach and tools designed to support two processes: the ...

October 1st, 2011
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This 46-page document reviews the history of Regional Health Improvement Collaboratives and consi...

January 1st, 2011
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