Hospitals in pursuit of excellence

Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...

The quality assurance department developed a system for tracking quality indicators in every depa...

A pressure ulcer team was developed and Plan-Do-Study-Act practice was used to focus on process c...

Highland Hospital established its Rapid Response Team in late 2006 to provide a quick, multidisci...

The Brooklyn Hospital Center formed a multidisciplinary rapid response team in 2009 to respond to...

Appropriate treatment for pressure ulcers requires accurate initial evaluation and the ability to...

Brooks Memorial Hospital's radiology department identified a need to improve the transcription of...

With unique culture trends and stringent regulatory obligations, patient care units are often cha...

Continuum Health Partners'  pay-for performance program (P4P) is designed to partner with physici...

The Jacobi Medical Center Department of Radiology analyzed the 15.3 percent rise in annual comput...

Flash sterilization the rapid sterilization of items using steam occurs in many operating rooms i...

For 18 months, New York Medical College at Westchester Medical Center implemented several interve...

Although electronic reporting systems for near misses and adverse events have been implemented na...

For the past three years, New York Medical College at Westchester Medical Center has been develop...

As part of a larger process redesign focused on Northern Westchester Hospital's inpatient medical...

For more than ten years, St. Elizabeth Medical Center has focused on length of stay and resource ...

This project was initiated by David Lyons, Director of Respiratory Therapy at St. Francis Hospita...

Strong Memorial Hospital adopted barcode medication administration technology to reduce the incid...

Performing well with the core measures has become increasingly important and challenging for heal...

In November 2009, a group of 12 representatives from various areas within Rochester General Healt...

In response to an increase in fall-related injuries in its skilled nursing facility, Champlain Va...

Mount St. Mary's Hospital and Healthcare Center created the hospital point of dispensing (HPOD) t...

NuHealth Nassau University Medical Center identified central line-associated blood stream infecti...

Rochester General Hospital formed a multidisciplinary team to develop and implement actions that ...

St. Joseph's Hospital of Elmira implemented a comprehensive antibiotic usage program beginning Ma...

Improving patient flow throughout the Bon Secours Charity Health System is critical to patient sa...

Overcrowding and bottlenecks with patient flow plague hospitals and emergency rooms across the co...

In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgradin...

In 2010, Southampton Hospital discovered that its process for checking and maintaining equipment/...

In March 2009, after assessing staff's knowledge about fire prevention and safety, St. Mary's Hos...

Emergency department admitted patients used to wait an average of 24 hours for an inpatient bed a...

This P2P Series presents case studies of hospitals improving their environments to better support...

Just three years ago, Mississippi Baptist Medical Center faced falling quality indicators, staff ...

The Problem Administrative burdens and inefficient processes left nurses spending just one-third...

The Problem The average ED length of stay was 413 minutes (6 hours, 53 minutes). Fourteen percen...

The Problem ThedaCare selected its radiation oncology (rad-onc) department to kick off a systemw...

The Problem Inefficiencies in the fast track at Thomas Jefferson University Hospital have long b...

The Problem Vanderbilt's project didn't address a problem so much as it focused on a goal: to be...

The Problem Like many hospitals, Westmoreland struggled with significant ED crowding and patient...

The Problem More than one million serious medication errors occur each year in U.S. hospitals. T...

At any one time, more than 100 patients are in this busy and complex ED. Historically, staff acti...

The Problem Advocate Christ Medical Center's space in the admittance bay area and resource usage...

The Problem A new 192-room patient bed tower was constructed and designed with a new decentraliz...

The Problem In a 2008 medical staff satisfaction survey, 93 percent of Advocate Good Shepherd ph...

The Problem Emergency departments across the nation are being stretched as more Americans rely o...

The Problem Wait times in the hospital's inpatient rehabilitation center were unacceptable; some ...

The Problem When the performance improvement team began to take stock of the situation in Advoca...

The Problem Medication safety is a strategic imperative in the organization. Each aspect of the ...

The ProblemAlthough Fairfield Medical Center had a fairly low rate of pressure ulcers, officials ...

The Problem Good Samaritan's LWBS rate (2.1 percent) is close to the national average (2.0 perce...